VISIO Care - 2-Year Warranty & Support | VISIO (فيسيو)
Support Portal

VISIO Care

Comprehensive protection for the Saudi home. Expert technical support, transparent policies, and digital speed.

Policies

Protection Standards

📺 TV & Monitor Warranty

2 Years Coverage. Built for peace of mind.

  • Covers manufacturing defects only.
  • Original receipt and model/serial number required.
  • Original box required for transport (customer handles shipping).
  • Does not cover physical damage, liquids, misuse, or burn-in.

🔳 Dead Pixel Policy

VISIO adheres to international Grade-A panel standards.

  • Up to 5 dead pixels is considered within manufacturing tolerance.
  • 6 or more pixels qualify for a full panel replacement.
  • Validated at our authorized service centers.

🔋 Accessory Warranty

1 Month Coverage for supporting hardware.

  • Covers remotes, cables, and external power adapters.
  • Protects against manufacturing defects.
  • Valid original purchase receipt is mandatory.

📦 Return Policy

7 Days No-Hassle for a flexible shopping experience.

  • 7-day window for unopened items in original packaging.
  • Free return shipping for verified defective items.
  • Change-of-mind returns require customer to pay shipping.
Digital Claim Desk

Open a Warranty Ticket

Submit your claim online for faster processing by our technical team.

📄
Click or drag to upload invoice
🎥
Click or drag to upload video/photo
Service Locations

Authorized Centers

Need physical assistance? Visit our workshops for expert repair and evaluation.

Eastern Province
VISIO Service Center - Dammam
Get Directions
Central Region
VISIO Service Center - Riyadh
Get Directions
General Contact
📧
info@alliant.sa
📞
+966 55 754 2748